Both a means to an end and a goal in itself, service transformation is about changing the way we do business: first, to use innovation to become more productive; second, through improved service and better internal management, to increase job satisfaction and improve work/life balance; third, through cost reduction, to free more resources to pursue emerging policy priorities.
Dispatching the tired old ‘do more with less’ that politicians used to beat public servants over the head with, service transformation is about public sector executives pushing forward to provide better service, achieve their organization's mission, while driving down costs through increased productivity.
