Information & Communication Technology

ICT is one of the chief tools used to achieve service transformation. While many of readers are ICT experts, most are not. We provide advice to both groups on how to manage ICT projects to get the most out of them, how to network with other agencies and levels of government, how to relate to private sector vendors. We share success stories from effective ICT transformations and the keys to their success.

May 2007 Value your IT professionals by Michelle Berg Before they value the door

March 2007 The Death of Deference and Beyond by Sandford Borins Transforming government and politics

February 2007 The State and the Digital Farmer Sean Stephens The role of government in the High-Tech sector

February 2007 Melding with our machines by Robert Parkins Life after osmosis with our computers

January 2007 Commonwealth Connect by Tania Gessi and Devindra Ramnarine Bridging the digital divide

December 2006 Business Communications by David Levy Converging on the future

December 2006 Making the Grade by Joanna Baker and Andre Leclair The Service Canada College

November 2006 Strategic Execution by Garry Koop The contribution of project management

November 2006 Global Citizen Engagement by David Preston The draw of Habitat Jam

October 2006 IT Shared Services by Paul Hession Advancing the IQTT concept

October 2006 Mise en place de services partages de TI Auteur : Paul Hession

September 2006 Charge It by Cathryn Landreth Procurement cards net government savings

September 2006 Procurement made cost-effective by Joanne Lynch The New Brunswick Opportunities Network

June 2006 Shared Services by Glen Orsak

March 2006 Prosperity and Productivity Through Innovation by David Zussman Ideas from CanWin 2005

February 2006 Shared Services by Andrew Graham Strategic pointers to avoid implementation fault lines

February 2006 Getting Web-Savvier by Alex Langshur Canadian political parties make online progress

December 2005 Let Managers Sleep by John Girard Resolving information anxiety

December 2005 Minimizing the Risk of IT Project Failure by Duncan Card and Melissa Ross

October 2005 Accountability and Leadership in IT by Paul Crookall An interview with Denis Desautels

October 2005 Centralizing Information Resources by David Kinsman A Transportation Safety Board of Canada project

June 2005 Crisis Communications by John Rainford A federal blueprint

February 2005 Combating Cybercrime by Jack Sebbag

February 2005 Measuring the Effects of Homeland Security by Steve Cooperman

October 2004 The Procurement Squeeze Play by David Swift Are small IT service providers being squeezed out of federal opportunities?

October 2004 An IT Service Management Success Story by Tim Eryou and Roger Paris Implementing ITSM at INAC